Beginning on October 5, 2026, the State Bureau of Identification (SBI) will transition fingerprinting services at all locations to IDEMIA’s new SMART-E Kiosk. The new technology will give customers a modern, secure, and streamlined experience while maintaining remote assistance and supervision throughout the fingerprinting process.
The SMART-E Kiosk shifts customers from traditional, staff-operated fingerprinting to a secure, remote-proctored process. Customers will use the kiosk while a trained agent remotely assists and supervises them using integrated audio and video technology.
The SMART-E Kiosk guides customers through each step of the process and provides ten-print fingerprint capture; facial image capture; government issued identification scanning; integrated electronic payment processing and real-time remote assistance and supervision.
If assistance is needed at any point, a trained remote agent can communicate directly with the customer and offer guidance.
 Prior to arriving at SBI, customers requiring fingerprinting services should register and schedule an appointment with IdentoGO. They should also obtain the appropriate service code and any required forms or documentation from the agency, employer, licensing organization, or other entity requesting the background check. Be sure to bring an accepted form of government-issued identification. You can find additional accepted forms of identification, other than a driver’s license or passport, on the IdentoGO website when scheduling an appointment.
The SMART-E Kiosk accepts electronic payments. Customers should have an electronic payment method ready to complete their enrollment at the kiosk.
Kiosks are located at the state Bureau of Identification at 600 South Bay Road, Suite 1 in Dover or at the State Bureau of Identification at the Thurman Adams Center, 546 South Bedford Street in Georgetown.
Implementing the SMART-E Kiosk is part of the State Bureau of Identification’s ongoing effort, in partnership with IDEMIA and IdentoGO, to modernize Delaware’s fingerprinting and background-check services.
Customers with questions regarding the new process can contact the State Bureau of Identification at (302) 739-2134 or emailÂ
